If you are having trouble watching a video smoothly, please check to make sure you have a fast and stable internet connection. Frequent pauses during videos, problems starting the LES MILLS On Demand app, error messages, or issues playing videos on your device generally indicates a slow or interrupted internet connection.


If you are unsure of the strength of your internet, you can test this at websites such as www.speedtest.net*


*please note that LES MILLS On Demand has no connection or relationship with speedtest.net or its services


The following table shows the minimum speeds required for each playback quality: 

 

QualityRequired Minimum Bandwidth
240p500 kbps
360p1 Mbps
720p3 Mbps
1080p*7 Mbps

*At this time only available on newer releases (2020+)


Browser:

  • Please clear your browser cache and cookies, or use a new incognito window, and then try signing in here
  • Check that you are using an up to date version of a supported browser, and perhaps try another browser such as Chrome or Firefox
  • Check that you don't have any internet filtering devices enabled (e.g. Disney Circle or Net Nanny), as these can interfere with video playback & connectivity
  • Restart your wireless router or modem
  • If you can, try switching to a different network or data connection
  • Manually switch the quality of the video playback to a lower quality


App:

  • Uninstall and reinstall the app on your device, and restart your device after doing this
  • Log out & back in of the app
  • Restart your wireless router or modem
  • Check that your device operating system, and the app version, are both up to date


Chromecast & AirPlay:

  • Make sure your devices are on the same Wi-Fi network
  • Make sure you have a fast and stable internet connection with a download speed of at least 500kbps
  • Unplug your casting device for 30 seconds before plugging back in
  • Restart your wireless router or modem

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