If you are having trouble watching a video smoothly, please check to make sure you have a fast and stable internet connection. Frequent pauses during videos, problems starting the LES MILLS+ app, error messages, or issues playing videos on your device generally indicates a slow or interrupted internet connection.
If you are unsure of the strength of your internet, you can test this at websites such as www.speedtest.net*
The following table shows the minimum speeds required for each playback quality:
| Quality | Required Minimum Bandwidth |
| 240p | 500 kbps |
| 360p | 1 Mbps |
| 720p | 3 Mbps |
| 1080p** | 7 Mbps |
** At this time only available on newer releases (2020+)
Browser:
- Please clear your browser cache and cookies, or use a new incognito window, and then try signing in here
- Check that you are using an up to date version of a supported browser, and perhaps try another browser such as Chrome or Firefox
- Check that you don't have any internet filtering devices enabled (e.g. Disney Circle or Net Nanny), as these can interfere with video playback & connectivity
- Restart your wireless router or modem
- If you can, try switching to a different network or data connection
- Manually switch the quality of the video playback to a lower quality
App:
- Uninstall and reinstall the app on your device, and restart your device after doing this
- Log out & back in of the app
- Restart your wireless router or modem
- Check that your device operating system, and the app version, are both up to date
Chromecast & AirPlay:
- Make sure your devices are on the same Wi-Fi network
- Make sure you have a fast and stable internet connection with a download speed of at least 500kbps
- Unplug your casting device for 30 seconds before plugging back in
- Restart your wireless router or modem
*please note that LES MILLS+ has no connection or relationship with speedtest.net or its services
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