When signing into the app via your mobile or tablet, you will be required to confirm this by clicking a activation link sent to your email inbox. The link can be clicked from any device, and does not need to be done via the same device you are activating. 


If you've tried logging in to the app a few times and still haven't received your activation link, please add support@vhx.tv to your contacts, and check your spam/junk folders. Email providers may sometimes block or filter out these emails. 


Please also check that you are attempting to sign in using the same email address that you subscribed with, as typing errors are common. 


If you have done the above and are still not receiving an email, below are possible scenarios:


Blocked email:


The email is blocked by your company or email provider.

If using a work email, please check with your IT department. We recommend using a personal email for your account instead due to this. 


Incorrect email address:


There was a typo in the email address when you subscribed. For example you subscribed with john.smit@gmail.com instead of john.smith@gmail.com.


If you suspect this to be the case, then you will not be able to log in until your email address is corrected. If you know the incorrect email address, cancel that account and re-subscribe with the correct email address. If you don't know the incorrect email address, please contact us with the following so that we can try to locate the account for you:


  • Full name
  • Post code/zip code
  • Your correct email address
  • The last 4 digits of the card used to subscribe (or your PayPal email address)


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