If you are trying to log in or sign in on our new website or app, and you seem to be stuck in a loop you may be trying to enter in your email address too many times causing multiple emails to be sent to you. Each time you enter in your email address, an activation email is sent. If you do this more than once, a new email will be triggered and makes any prior activation email invalid.
Please leave this for 30 minutes or so and come back to the app and enter in your email address only once. Then, when you receive your activation email click on the link (make sure its the email that has most recently been received) and then click open to open the app and it will sign you in.
Please try this process only once and let me know how you get on. Once signed in you will be signed in for 12 months.
If this still does not work, try the following:
- Open the app
- Enter email address
- Click next
- Notification you will be sent email
- Wait about 5 minutes and then open email app from within the LMOD app
- Click the “sign in link”
- Take you back to the app that said iOS was now ready
- Click cancel (not OPEN)
- Click the browser RELOAD arrow in the RIGHT corner
- Go back to app - padlocks should be removed